Feedback from previous guests about their experience.
68%
liked the hotel and would stay again
Friendly Staff
Convenient Location
Overpriced Dining
Room Size
6.8/10
Nice
Rooms
7.0
Location
7.0
Service
8.3
Dining
6.3
Guest reviews
6.8/10
based on 5 reviews
4/5
based on 640 reviews
7.0
7.0/10 based on 2365 reviews
#220 of 641 hotels in Berlin based on Tripadvisor
Eric
United Kingdom,
March
2024
7.0/10
The hotel is conveniently located just around the corner, offering comfortable rooms but with a slight odor issue. The service is extremely friendly and helpful, making the stay pleasant. The location is ideal for public transport users, although the dining experience may not be the best value for money.
Rooms
7.0
The room, while comfortable, was on the smaller side compared to other Mercure Hotels. There was a noticeable smell, probably from the carpet.
Service
9.0
The staff at the hotel were incredibly friendly and helpful, always ready to assist with prompt and efficient service.
Location
8.0
The hotel is situated in a relatively quiet area with easy access to public transport, perfect for short stays or concert visits at Zitadelle.
Dining
5.0
The dining experience was average with limited options, and the breakfast seemed overpriced for what was offered.
Facilities
6.0
The hotel offers standard facilities, suitable for a short stay, but the dining options may not be the best choice in terms of value for money.
Friendly Staff
Overpriced Dining
Steve
United Kingdom,
February
2024
7.8/10
The hotel rooms were clean and comfortable, though located above a construction floor. The service was excellent, with friendly and helpful staff. The location, while not ideal for business travelers, is convenient for accessing public transport. The dining experience was pleasant but a bit overpriced. Overall, a decent stay with some minor drawbacks.
Rooms
8.0
The rooms were clean and comfortable, as shown in the photos I saw before booking.
Service
9.0
The staff was very nice and dealt well with my late arrival and early departure. They fulfilled requests promptly.
Location
7.0
The hotel is directly at the U-Bahn station Siemensdamm, perfect for those who rely on public transport. However, it's a bit far from other attractions in Berlin.
Dining
7.0
The dining was enjoyable, especially outside by the pool. The food was good, but the prices seemed a bit high for what was offered.
Facilities
8.0
The hotel offers room service, laundry, and tours/ticket assistance.
Thomas
United Kingdom,
June
2023
6.6/10
The hotel is conveniently situated close to the metro and surrounding amenities, making it suitable for both pleasure and business travelers. The rooms are small, some facing issues like darkness and proximity to the elevator, which can be challenging. The dining experience is decent, though some find it overpriced, and the facilities are satisfactory overall.
Rooms
6.0
The rooms are on the smaller side and encountered issues like darkness and proximity to the elevator.
Service
7.0
The service staff are friendly and helpful, but had difficulties in addressing some room-related problems.
Location
6.0
The hotel is located near the U-Bahn and airport, though it may not be the most convenient for all guests.
Dining
7.0
The dining is decent, but some find it to be overpriced for what is offered.
Facilities
7.0
The hotel provides necessary facilities to ensure a comfortable stay.